Refund Policy & Withdrawal Notice

This policy governs cancellations and refunds of Credit purchases (digital goods) sold by the Service and takes precedence over Article 5 of the Terms of Service where inconsistent.

1. 'Credit' means a prepaid digital unit purchased by a member to use paid features such as Saju readings within the Service.

2. 'Consumption' means the moment a member requests a service (e.g., a reading) and the service is delivered, which deducts 20 credits per reading.

3. 'Unused credits' means credits that remain in the member's balance and have not been consumed.

Members may request withdrawal (refund) within 7 days from the date credits were added to their account, in accordance with Article 17(1) of the Korean E-Commerce Act.

Under Article 17(2)(5) of the Korean E-Commerce Act and Article 21 of its Enforcement Decree, withdrawal is limited in the following cases:

1. Credits already consumed — the service has been delivered and cannot be restored.

2. Unused credits more than 7 days past the purchase date.

3. Bonus credits (e.g., promotional credits granted on top of paid credits) cannot be refunded separately; they follow the fate of the paid credits with which they were granted.

These limitations are disclosed before payment on the credit purchase page, and payment proceeds only upon the member's express consent.

1. Unused credits are refunded at the purchase unit price (1 credit = 100 KRW, or the USD equivalent paid).

2. Where bonus credits were granted, only the remaining paid credits at the time of refund are eligible; bonus credits are forfeited on refund.

3. Refund amount = remaining paid credits × unit price, less any non-refundable payment-processor fees.

4. Refunds are processed only via the original payment method (card, bank transfer, etc.). If the original method is no longer available, an alternative method may be arranged in consultation with the member.

1. If a payment error occurs due to the Service's fault, members may request cancellation and refund.

2. If the Service is interrupted due to the Service's fault, members may request cancellation and refund.

3. The 7-day limit in Article 3 does not apply to refunds under this Article.

1. Submit a request via the in-service Support page (/support) under the 'Payment / Refund' category, or email icenovel@proton.me.

2. Include: order ID, payment date/time, reason, and number of credits to refund.

3. Processing: first response within 3 business days; approved refunds processed within 7 business days. Card refunds may take an additional 3-5 business days depending on the card issuer.

Disputes are resolved in accordance with the Korean E-Commerce Act and the Framework Act on Consumers. If resolution is not reached, members may apply for mediation with the Korea Consumer Agency (www.ccn.go.kr) or the Korea Fair Trade Commission.